CocoMia Brew & Bloom
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Delete your account

How to delete your account for the CocoMia app and website, run by CocoMia Brew & Bloom, Harare — and what happens to your data.

How to delete your account

Option 1 · In the app (iPhone & Android)

  1. Open the CocoMia app and sign in.
  2. Tap the Profile tab at the bottom.
  3. Scroll down and tap Delete Account.
  4. Confirm. If your account has a password, enter it. Accounts created with Google or Apple don't need one.

Your account is deleted straight away.

Option 2 · On our website (no app needed)

  1. Go to cocomia.co.zw/login and sign in with the same email, Google or Apple account you use in the app.
  2. Open My Account.
  3. Under Delete Account, tap Delete my account.
  4. Confirm with your password, or type DELETE if you signed up with Google or Apple.

Your account is deleted straight away.

Option 3 · By email

Email hello@cocomia.co.zw from the email address on your account, with the subject “Delete my CocoMia account”. We'll confirm it's you, delete the account within 30 days (usually much sooner) and reply to let you know.

What we delete

When your account is deleted, we immediately remove:

  • your name, email address and password
  • your profile photo
  • the link to your Google or Apple sign-in (and we revoke CocoMia's access to your Apple ID)
  • your sign-ins on all devices — the app and website sign you out
  • your devices' push notification registrations, so you won't receive any more notifications

You can't sign in to the deleted account again. To order in future, you can create a new account.

What we keep, and for how long

  • Order records — the items, amounts, payment method, date, and the delivery address or pickup details of past orders. We're required to keep these for our accounting, tax and legal records, for as long as the law requires. They are no longer linked to your name or email.
  • Reviews you wrote stay on the site, but are shown as written by “Deleted User” instead of your name.

We don't keep any other personal information about your account once it has been deleted.

Delivery drivers

Driver accounts are managed by CocoMia. To close a driver account, email hello@cocomia.co.zw. Delivery and earnings records are kept for payroll and accounting purposes for as long as the law requires.

Questions

Contact us at hello@cocomia.co.zw or +263 789 333 618. Read more in our Privacy Policy.